VERSAILLES, France — The USB stick mysteriously appeared from an unidentified deliveryman. It held an explosive trove: a cache of startling emails detailing an intricate effort by Ikea executives in France to dig up data on staff, job candidates and even clients.
“Tell me if these people are known to the police,” learn one government’s message to a non-public investigator, searching for illicit background checks on tons of of Ikea job candidates.
“A model worker has become a radical employee representative overnight,” learn one other. “We need to find out why.”
A decade after these emails surfaced, they’re at the middle of a felony trial that has riveted public consideration in France. Prosecutors are accusing the French arm of Ikea, the Swedish residence furnishings big, and a few of its former executives of engineering a “system of espionage” from 2009 to 2012.
The alleged snooping was used to research staff and union organizers, investigate cross-check staff on medical depart and dimension up clients searching for refunds for botched orders. A former navy operative was employed to execute some of the extra clandestine operations.
The case stoked outrage in 2012 after the emails had been leaked to the French news media, and Ikea promptly fired a number of executives in its French unit, together with its former chief government. There isn’t any proof that comparable surveillance occurred in any of the opposite 52 nations the place the worldwide retailer hones a fresh-faced picture of fashionable thriftiness served with Swedish meatballs.
But the in depth exercise in France, which courtroom paperwork advised stretched again to 2002, has renewed questions on information violations by firms in a nation that has elevated privateness rights within the digital age.
The case, which stems from a lawsuit introduced by France’s Force Ouvrière union and practically 120 plaintiffs, principally from labor organizations, has additionally cast a mild on deep-seated tensions in France between employers and unions, which are usually extra heated than in Sweden.
Paméla Tabardel, the deputy public prosecutor of Versailles, close to Ikea France’s headquarters in Plaisir, is searching for a high-quality of 2 million euros ($2.35 million) towards Ikea France, jail phrases of at least a year for 2 former company officers and a non-public investigator, and fines for some retailer managers and cops. In all, 15 persons are charged. A verdict from a panel of judges is scheduled for June 15.
“Ikea came to France touting an image as a homespun retailer with humanist values,” Ms. Tabardel instructed the judges earlier than a packed courtroom final week, because the trial wrapped up. Instead, she mentioned, Ikea France illegally surveilled at least 400 folks and used the data to its benefit.
Ikea’s lawyer, Emmanuel Daoud, denied that systemwide surveillance had been carried out at Ikea’s shops in France, greater than two dozen at the time, and demanded that the fees towards the company be dropped. He argued that any privateness violations had been the work of a single particular person, Jean-François Paris, the French unit’s head of threat administration, who Mr. Daoud mentioned had acted “alone” with out the data of prime Ikea executives.
Mr. Paris testified that Ikea France executives had been conscious of and supported the exercise. “This was not a personal step, but a system put in place at the request of the management of Ikea,” he mentioned, accusing the company of “cowardice” for pinning the blame on him.
A lawyer for Jean-Louis Baillot, a former chief government who’s charged within the case, denied that his shopper had been conscious of any systematic surveillance and mentioned Mr. Baillot had been wrongfully dismissed.
Victims’ legal professionals described a methodic operation that ran alongside two tracks: one involving background and felony checks of job candidates and staff with out their data, and one other focusing on union leaders and members.
The emails and receipts confirmed that Mr. Paris handed a lot of the legwork to Jean-Pierre Fourès, a wiry, plain-speaking former French navy operative in Africa who ran his personal investigative company and boasted of “leaving no traces” of his work.
Mr. Fourès surveilled tons of of job candidates, gleaning data from social media and different sources to hurry vetting and hiring as Ikea expanded in France. He additionally did background checks on unsuspecting clients who tangled with Ikea over large refunds. He insisted that he had by no means damaged the regulation in gathering background materials.
Today in Business
Some Ikea managers tapped police sources to realize entry to authorities databases for job candidates at as much as 9 shops, searching for information on drug use, theft and different severe offenses. People whose information turned up “dirty” wouldn’t be employed, in accordance with plaintiffs’ legal professionals. As within the United States, candidates in France should consent to background checks.
The surveillance encompassed career staff. In one case, Mr. Fourès was employed to research whether or not Ikea France’s deputy director of communications and merchandising, who was on a yearlong sick depart recovering from hepatitis C, had faked the severity of her sickness when managers realized she had traveled to Morocco.
He engaged a contact to pose as an airline employee and ask the 12-year Ikea worker, Virginie Paulin, to furnish copies of her passport stamps to win a free ticket supply. The passport confirmed her journey to Morocco.
“Excellent!” Mr. Baillot, the chief government at the time, wrote in an e mail to Mr. Paris and Claire Héry, who was the director of human resources. “We’ll do more checks after Christmas to corner her,” he wrote. (Ms. Héry’s lawyer, Olivier Baratelli, mentioned there was no proof she had been conscious of systemic surveillance. The expenses towards her had been dropped.)
Ms. Paulin was ultimately fired. She instructed The New York Times in 2012 that she had a second residence in Morocco, and had flown there to recuperate from her sickness. She mentioned she had been so distraught by her dismissal that she tried suicide.
Ikea officers paid specific consideration to unions and their efforts to recruit members. In 2010, tensions erupted when Adel Amara, a union chief at an Ikea retailer in Franconville, northwest of Paris, rallied staff to strike for a 4 % elevate. Ikea mentioned the strike had price it tens of millions of euros in lost gross sales.
After that, Ikea “tried to prevent more strikes by turning to a system of espionage,” mentioned Vincent Lecourt, a lawyer for one of the shop’s French unions. Ikea managers arrange a surveillance web to collect data to fireside Mr. Amara and curb militant union exercise, plaintiffs’ legal professionals mentioned.
GSG, a French safety company employed by Mr. Paris, suggested Ikea to set a “legal trap” for Mr. Amara, and despatched one of its brokers to pose as a cashier, courtroom paperwork confirmed. The mole infiltrated staff’ ranks, reporting conversations with Mr. Amara and his spouse, additionally an Ikea worker, whereas spying on a quantity of different union activists.
“Their plan was to infiltrate the unions and explode them from the inside,” Mr. Lecourt mentioned.
Mr. Paris additionally employed a bodyguard disguised as an administrative assistant with the purpose, he testified, of defending officers who claimed that Mr. Amara had harassed them. Mr. Amara was later discovered liable by a felony choose for ethical harassment after Ikea France filed a grievance.
Mr. Daoud, Ikea France’s lawyer, mentioned there was no proof of the unions’ allegations. “There was no hunting down of union members,” he mentioned.
That declare has not doused a sense of injustice amongst staff who mentioned they had been perpetually marked by the second they realized their employer was spying on them.
Soon after Ikea fired Mr. Amara in 2011, he mentioned in an interview, a USB stick was delivered to his residence by a one who refused to determine himself, containing the explosive e mail trove that turned the premise of the lawsuit.
The paperwork included receipts of practically €1 million for surveillance operations, in addition to a 55-page inside report on Mr. Amara’s union actions, personal scenario and authorized information relationship to when he was a teenager. There had been lists naming tons of of job candidates and staff to endure undisclosed checks, in addition to the orders to research some clients.
“That’s when I understood that Ikea was spying this whole time, and that it was a regular practice,” Mr. Amara mentioned. “It was absolutely surreal.”
Mr. Amara mentioned he took the USB follow French information shops, he mentioned, unleashing the media firestorm round Ikea France that led to police investigations and the present trial.
“Ikea acted as if it was all powerful over its employees,” he mentioned.
“If Ikea hadn’t been exposed,” he added, “it would have just kept going.”
Gaëlle Fournier contributed reporting.