San Diego

Elderly woman’s oxygen tank delivery canceled by insurance

The 69-year-old lady mentioned oxygen deliveries have been lined for years by well being insurance.

CAMPO, Calif. — Virginia Taylor, 69-years-old, lives in a Campo RV park. She will depend on social safety to get by and Medi-Cal/Medicare pays for her oxygen, ever since she suffered coronary heart failure a number of years again.

“I’d probably pass out if I didn’t have my oxygen and have to call 911 if I didn’t have it. I need my oxygen,” mentioned Taylor.

For the previous three years, Taylor mentioned a Scripps Ranch company referred to as Apria Healthcare had been delivering oxygen tanks to her Campo RV dwelling, about twenty tanks each different month.

But on March 1, Taylor mentioned the oxygen tank deliveries stopped.

“They just said they’re not delivering any longer, and that I would have to go up to their office to pick up my oxygen tanks,” mentioned Taylor. “They said there was a shortage of supplies and drivers because of the COVID thing.”

Taylor had no selection. She drove an hour to the Apria Healthcare workplaces to choose up her oxygen tanks herself.

“It was very inconvenient because I’m not familiar with Scripps Ranch at all. I got lost,” she mentioned.

When Taylor arrived, she mentioned she was shocked to seek out her common delivery driver hanging out within the loading bay.

“I don’t know if it’s the fuel costs or what. But my driver helped load them into my trunk. He was just standing in the bay,” Taylor mentioned.

Apria Healthcare is a nationwide company primarily based out of Lake Forest, California. 

The agency has a B+ ranking on the Better Business Bureau web site, and a one-star out of 5 review ranking.

The company emailed CBS 8 the next assertion:

“Apria takes its mission of improving the quality of life for patients at home seriously, and we are investigating Virginia Taylor’s concerns regarding the delivery of her oxygen equipment. Once we confirm all of the necessary details, we will contact Ms. Taylor to resolve the issue as quickly as possible.”

“I think that they should deliver the tanks and pick up their old tanks because right now I have 20 tanks sitting on the ground,” Taylor mentioned.

On March 29, Apria Healthcare posted a news release on its web site asserting the company had been acquired for $1.6 billion by a brand new father or mother company, Owens & Minor, Inc.

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