Smarter Living

This Online Store Has the Worst Customer Service in America

Retail has been embracing on-line purchasing in a giant means for a few many years now. But it exploded massive time in 2020, when abruptly, due to the coronavirus pandemic, we discovered ourselves looking the web for cleansing provides, sneakers, video video games, and the whole lot in between. As handy because it typically is, not all on-line purchasing experiences are constructive. So, we at Best Life got down to discover the purchasing web site with the worst customer support in America, in order that which websites to click on away from or, at the very least, when to brace your self for disappointment.

To create our record, we included each purely web companies, and the on-line variations of brick-and-mortar shops. We began with the 2020 American Customer Satisfaction Index (ACSI) to see how websites scored on their 100-point scale, with 100 being the highest stage of buyer satisfaction. (For shops not particularly named in the ASCI survey, we used their “all other stores” common satisfaction rating of 79).

Then, we gathered rankings from broadly used shopper evaluation websites Trustpilot and Consumer Affairs. After eliminating shops that have been lacking rankings from one or each of those websites, we have been left with an inventory of 25 on-line purchasing websites. We then gave every of the metrics a weighted worth earlier than working them by means of our unique algorithm to see how every web site scored on our 100-point scale Dissatisfaction Index.

Our outcomes present that on-line purchasing websites typically have very favorable critiques—they did higher than brick-and-mortar shops in the ASCI report, to begin. You may also see it in the means the index scores cluster—there’s two with very low dissatisfaction, three with markedly increased dissatisfaction, and the relaxation are clustered in a reasonably slim set of values. However, the worst on-line retailer was so unhealthy, it earned the lowest satisfaction score on each metric we checked. Read on to seek out out which model is at the backside and the place your favourite retailer falls in the combine. And for extra perception into unhealthy purchasing experiences in individual, try This Store Has the Worst Customer Service in America.

Read the unique article on Best Life.

iPhone showing Amazon apps
Shutterstock

ASCI satisfaction rating: 83 out of 100

Trustpilot stars: 2.1 out of 5

Consumer Affairs stars: 4.0 out of 5

Dissatisfaction Index Score: 0.00

And for those who’re a Prime member, then try The 50 Best Amazon Gifts Under $50.

Etsy website on laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 82 out of 100

Trustpilot stars: 2.1 out of 5

Consumer Affairs stars: 43.8 out of 5

Dissatisfaction Index Score: 7.95

Costco Website
Shutterstock

ASCI satisfaction rating: 81 out of 100

Trustpilot stars: 1.6 out of 5

Consumer Affairs stars: 3.6 out of 5

Dissatisfaction Index Score: 15.91

And for those who’re a fan of Costco, beware that Costco Is Removing This From All of Its Stores in February.

Nordstrom website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 82 out of 100

Trustpilot stars: 1.6 out of 5

Consumer Affairs stars: 3.6 out of 5

Dissatisfaction Index Score: 15.91

Nike website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 81 out of 100

Trustpilot stars: 1.8 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 17.05

And for those who’re health centered in 2021, make certain to take a look at The Most Hated Gym in America.

Shutterfly iPhone app
Postmodern Studio / Shutterstock.com

ASCI satisfaction rating: 79 out of 100

Trustpilot stars: 3.1 out of 5

Consumer Affairs stars: 3.2 out of 5

Dissatisfaction Index Score: 20.45

HP online store
Gil C / Shutterstock.com

ASCI satisfaction rating: 81 out of 100

Trustpilot stars: 2.0 out of 5

Consumer Affairs stars: 3.2 out of 5

Dissatisfaction Index Score: 21.59

Kohl's website and smartphone app
rafapress / Shutterstock.com

ASCI satisfaction rating: 81 out of 100

Trustpilot stars: 1.4 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 21.59

Newegg website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 81 out of 100

Trustpilot stars: 1.6 out of 5

Consumer Affairs stars: 3.5 out of 5

Dissatisfaction Index Score: 22.73

target mobile app on smartphone
Shuttertsock

ASCI satisfaction rating: 78 out of 100

Trustpilot stars: 2.3 out of 5

Consumer Affairs stars: 4.0 out of 5

Dissatisfaction Index Score: 26.14

And for those who’re a fan of exclusives from the bullseye model, try 20 Must-Haves From Chrissy Teigen’s Kitchen Collection.

Macy's online
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 80 out of 100

Trustpilot stars: 1.5 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 26.14

Groupon website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 77 out of 100

Trustpilot stars: 3.1 out of 5

Consumer Affairs stars: 3.6 out of 5

Dissatisfaction Index Score: 27.27

eBay
Shutterstock

ASCI satisfaction rating: 79 out of 100

Trustpilot stars: 1.5 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 31.82

And extra unique rankings delivered straight to your inbox, join our each day publication.

Stitch Fix mobile app
rafapress / Shutterstock.com

ASCI satisfaction rating: 79 out of 100

Trustpilot stars: 2.6 out of 5

Consumer Affairs stars: 2.5 out of 5

Dissatisfaction Index Score: 34.09

overstock website
Shutterstock/Jarretera

ASCI satisfaction rating: 79 out of 100

Trustpilot stars: 1.4 out of 5

Consumer Affairs stars: 3.5 out of 5

Dissatisfaction Index Score: 36.36

Wayfair website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 80 out of 100

Trustpilot stars: 1.4 out of 5

Consumer Affairs stars: 3.0 out of 5

Dissatisfaction Index Score: 36.36

Home Depot mobile app
Piotr Swat / Shutterstock.com

ASCI satisfaction rating: 78 out of 100

Trustpilot stars: 1.5 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 37.50

Lowe's mobile app
Piotr Swat / Shutterstock.com

ASCI satisfaction rating: 78 out of 100

Trustpilot stars: 1.5 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 37.50

Gap website on laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 78 out of 100

Trustpilot stars: 1.7 out of 5

Consumer Affairs stars: 3.5 out of 5

Dissatisfaction Index Score: 38.64

And for extra on the destiny of this company, try This Iconic Clothing Brand Is Starting to Close Over 200 Stores.

Staples website on laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 77 out of 100

Trustpilot stars: 1.8 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 39.77

Best Buy website and hand holding a credit card
rafapress / Shutterstock.com

ASCI satisfaction rating: 78 out of 100

Trustpilot stars: 1.3 out of 5

Consumer Affairs stars: 3.8 out of 5

Dissatisfaction Index Score: 39.77

QVC Website
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 79 out of 100

Trustpilot stars: 1.6 out of 5

Consumer Affairs stars: 2.7 out of 5

Dissatisfaction Index Score: 43.18

Walgreens website on a laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 75 out of 100

Trustpilot stars: 1.6 out of 5

Consumer Affairs stars: 4.0 out of 5

Dissatisfaction Index Score: 51.14

GameStop website on laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 76 out of 100

Trustpilot stars: 1.3 out of 5

Consumer Affairs stars: 3.3 out of 5

Dissatisfaction Index Score: 56.82

Sears website on laptop
Casimiro PT / Shutterstock.com

ASCI satisfaction rating: 73 out of 100

Trustpilot stars: 1.2 out of 5 out of 5

Consumer Affairs stars: 1.1 out of 5

Dissatisfaction Index Score: 100.00

And for extra companies which might be leaving clients unhappy, This Is the Most Hated Restaurant Chain in America.

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