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‘Robinhood’ User Says Money Went Missing – NBC Los Angeles

Many younger and beginner buyers are utilizing the Robinhood app to commerce stock. But some say the money of their accounts has disappeared. The I-Team discovered the way it’s taking place and how one can preserve your money secure, in any account. 

Rookie investor Colleen Owen began dabbling within the stock market utilizing the Robinhood app. She was saving money for her children’ school training. 

But lately, Owen went to log in and found she couldn’t. 

“I realized I can’t get into my account,” mentioned Owen. “I’m totally locked out, I can’t reset the password.”

Once she did get in, Owen was shocked at what she noticed. Her account – as soon as $1,000 – was empty. 

Owen mentioned Robinhood instructed her the money was despatched to somebody in Poland, and that she had approved the transaction. 

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“It’s my account, these are my stocks, my money, and I didn’t authorize anyone else to take it,” mentioned Owen. 

So what occurred? Turns out, the reply was hidden within the trash folder of Owen’s e mail. A fraudster had hacked in. It’s simple to do, by way of malware. Once there, they discovered she had a Robinhood account. So they used her e mail to alter the password on the account, liquidate it, and switch the funds. Owen didn’t know any of this was taking place as a result of the fraudster routed all incoming Robinhood emails, confirming the account modifications, to her trash. 

Security skilled Jim Stickley says e mail hacks are frequent and harmful.

“If a criminal can gain access to your gmail account, you’re cooked,” mentioned Stickley. 

Stickley says when a fraudster hacks your e mail, they will spy on you. They study what accounts you’ve gotten, and might then break into them, similar to they did with Owen.

“People don’t realize that your email is the easiest way for people to get into all of your accounts,” mentioned Stickley. 

In a press release to the I-Team, Robinhood mentioned different investor accounts have additionally been compromised by way of e mail hacks. For its half, it mentioned: “Our fraud, security and data teams work diligently to identify patterns that signal this activity.” It additionally mentioned it’s “constantly monitoring new threats.”

But Owen doesn’t really feel like the corporate did sufficient for her. 

“If you want a guy in Poland to spend your money, Robinhood’s the company,” mentioned Owen.

Sure sufficient, after the I-Team reached out to Robinhood, it refunded Owen the $1,000 that the fraudsters stole from her.

“To them, it’s not a lot, I’m sure,” mentioned Owen. “But to me, it is.”

So how will you preserve your monetary accounts secure?

  1. Set up two-factor authentication. Owen didn’t have this arrange on her account.
  2. Make positive all of your accounts have a singular, hard-to-guess password.
  3. Use your telephone or pill to log in to your accounts. It’s a lot more durable for fraudsters to put in malware on these units.
  4. Monitor your e mail – particularly your deleted folder. 


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